Vacation Rentals FAQ

How can I book my rental with Orquera Florida Investments?

With Orquera Florida Investments, you have access to the constantly updated availability calendar for each of our units available for vacation rentals. There is no need to feel in a request form since you can directly choose and reserve the available dates. The availability calendar works by the number of nights.
When we receive the first payment, we send you a confirmation email with your booking dates, along with a rental agreement to be signed and sent back to us via mail or e-mail. Upon reception of the signed rental agreement, your reservation is confirmed.
The 2nd payment must be made 30 days prior to the arrival in Sarasota to complete the process, or your reservation will be cancelled.
If the booking is done less than 30 days before the arrival, you will have to pay the total amount of the rental to complete the reservation.

What does the rental rate include?

Unless stated otherwise on each rental unit, rental rate includes the rent, clean linen and towels, one cleaning fee (after your departure from the unit), utilities (e.g. electricity – unless stated otherwise, water), along with amenities that are specific to each unit (e.g. pool…)
Rental rates are fixed for a definite number of people. Some units can accommodate an extra person at an additional cost that is defined on the reservation page.

What does the cleaning fee include?

There is a mandatory cleaning fee for each vacation rental. The amount is listed on the rental page.
It includes the regular cleaning of the unit, towels, and sheets.
It doesn’t include the cleaning of dirty dishes (dishwasher is available), and picking up trash. Please, discard your trash in the given trash bins.

Will other fees be charged to me?

Depending on the rental unit, you may be charged a Homeowners Association application fee.

If there is no lock box or keypad on the rental:
– A late arrival fee of $40 applies to arrivals between 6pm and 10pm
– A late arrival fee of $100 applies to arrivals between 10pm and Midnight (no arrival later than midnight).
– A Sunday arrival fee of $50 applies until 10pm, then $100 between 10pm and Midnight.

How much is the security deposit, and when will it be charged to me?

The amount of the damage deposit varies as it depends on the value of the rental and its furnishing/amenities. The amount is listed on the rental page.

The security deposit is due 30 days prior to your arrival.
Please note any damage to the rental upon your arrival and report it by contacting us right away.

When will you refund the security deposit?

If there is no damage in the rental, and all keys have been returned, we will refund the security deposit shortly after your departure (usually within 10 business days)

How much is the first payment that I have to make?

We require a minimum reservation payment of 50% of the rental. This payment is due within seven days of the booking. It includes 50% of the rental rate and 100% of the cleaning fee.

If your reservation is made less than 30 days prior to the departure, the first payment is the total amount of the rental with the cleaning fee and security deposit.

When do I have to pay the balance of the rental?

You are required to pay the balance 30 days prior to the travel, including the security deposit. If the booking is done less than 30 days prior, the full amount will have to be paid during the reservation process.

How can I make payments?

Payments can be made by credit card (paypal), bank transfer (bank fees may apply), or check.
We accept payments in US Dollars only.

What is your cancellation policy?

You can cancel your reservation 30 days prior to the travel and receive a full refund minus a $100 cancellation fee.
If you cancel a reservation for any reason, less than 30 days prior to the reservation dates, there will be no refund or deduction of the payments, charges, and fees, save for and excepting the security deposit.
We recommend you to apply for a traveller’s insurance in case of unexpected events.

How do I get the keys of the rental?

Standard check-in: a member from our team will meet you at the unit to give you the key. You can find several other sets of keys in the property at the time of your arrival. These keys should be left in the property after your departure.

Self-check-in: the unit may be equipped with a lock-box or a keypad. In this case, you will be given the code in order to retrieve the key in the lock-box or to enter the unit with the keypad.

Do I leave the keys in the rental after my departure?

After your departure, you only leave the keys that you initially found in the rental.
If there is a lock-box, leave one key as you found it.
You will receive instructions concerning the keys of each unit upon your arrival.

What should I do if I lose keys?

You must contact us right away by calling the office: +1 (941) 822-0949

If you lose any key of the property, your security deposit will be deducted for changing locks and having new keys made.

When can I arrive in the rental?

The arrival time is from 4pm to 6pm. A member from our team will welcome you if you choose a standard check-in. Please, send us your traveling information, and notify us for any delays. We also require all guests to call us as soon as they arrive in Sarasota so the agent can greet you at the right arrival time.

For later arrivals, you can choose a self-check-in if the unit allows, or pay the corresponding late fees:
A late arrival fee of $40 applies to arrivals between 6pm and 10pm, and $100 to arrivals between 10pm and Midnight (no arrival later than midnight).
A fee of $50 applies also for an arrival on a Sunday before 10pm (after is $100)

What is the departure time of the rental?

The departure time is 11am, to allow time for the cleaning of the unit.
You may be able to stay longer, depending on the arrival of the following guests. You must contact us, and have our written consent, before you can stay later than 11am.

What should I do if there is a problem in the rental?

If you find that an amenity isn’t working or if anything is broken, do not call a repair person but contact us directly. We will take care of any problem you may encounter during your stay.

Can I come see you and where?

Yes! You can come see us at the office during business hours: M-F 8:30am-5pm
16 S Orange Ave
Sarasota, FL, 34236

Feel free to call us or send us an e-mail if you need further information. Your questions and feedbacks are very important to us and we will do our best to satisfy all your inquiries.
Call us:
OFFICE: (941) 822-0949
TEAM CELL PHONE: (941) 323-9694
Email: contact@orqueraflorida.com
Mail: 16 S. Orange Ave – Sarasota, FL, 34236

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